The good news is that most potential guests understand that no business is perfect, and they aren’t necessarily expecting to see 5 star reviews across the board. Google Alerts Set-Up How to Respond to Bad Restaurant Reviewsīad restaurant reviews are inevitable - eventually, your restaurant will receive one. You should also be sure to monitor the comments guests may leave on your social media accounts, as well as any online chatter on other’s accounts that tag you, or mentions your restaurant’s name. That means you need to track bad restaurant reviews on Yelp, Google and Facebook, as well as popular restaurant review sites such as OpenTable and TripAdvisor. How To Hear About Your Bad Restaurant Reviews ASAP In order to respond to and fix bad reviews, you’re going to need to hear about them as soon as they go online. Here are the steps you can take to fix, learn from, and avoid bad restaurant reviews. What’s important is knowing how to deal with bad restaurant reviews, keeping hospitality and good customer service at the heart of your response to minimize the impact bad reviews can have on your business. But what about bad restaurant reviews? How should you handle those? It’s inevitable that your restaurant will receive a negative review at some point. And 77 percent of consumers always read online reviews when browsing for local businesses.īecause reading online reviews has become an integral part of many guests' purchasing or dining decisions, good reviews are basically free marketing for your restaurant, and responding to every review you receive shows those browsing how much care about your guests and their experience at your restaurant. Online reviews have become the new word of mouth.Īccording to BrightLocal’s Local Consumer Review Survey, 97 percent of consumers read online reviews for local businesses, including restaurants.
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